SUMMARY: Provides office support for Farm Bureau office.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are representative of those required for this position. All of the duties may not be required, and additional duties may be assigned.
Maintains and works office hours as established by the supervisor.
Greets and welcomes customers, determines nature of business, assists customers and provides information about Missouri Farm Bureau and its services or refers customers to appropriate individuals.
Promptly answers telephone in a professional and friendly manner. Provides information and/or service to callers, takes detailed messages or transfers calls to appropriate individuals.
Processes incoming and outgoing mail.
Compiles and maintains client folders, lists, and other records.
Receives, receipts, processes and electronically or manually transmits monies daily according to established procedures.
Maintains and balances thorough records of all receipts and disbursements.
Makes the daily deposit.
Assists in maintaining a clean and orderly office.
Provides excellent customer service to all external and internal customers and maintains a good working relationship with field and Home Office personnel.
Performs other duties as assigned by the Regional CSR Supervisor.
Successfully completes required training and implements skills and knowledge into performance with assistance.
Displays a positive, helpful, and respectful team attitude.
Takes ownership and displays initiative.
Works well with office teammates.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) plus one year of general office experience. Experience in customer service preferred.
LANGUAGE SKILLS
Ability to read and comprehend instructions, correspondence and memos.
Ability to compose and type simple correspondence.
Ability to effectively communicate and present information in one-on-one and small group situations to customers, clients, members and other employees of the organization in both written and oral formats.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
Ability to compute rate, ratio and percent.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving concrete variables in standardized situations.
OTHER QUALIFICATIONS
Ability to type a minimum of 40 wpm.
Working knowledge of Microsoft Office products or other similar software.
Proficient in the operation of Farm Bureau’s policy administration and billing software or ability to become proficient in the use of such software no later than 90 days after employment.
Ability to communicate effectively with people in person and on the telephone.
Outstanding customer service skills and ability to maintain good relationships with the public and with coworkers.
Ability to exercise initiative and to work with limited supervision.
Ability to set priorities and to process a heavy volume of work.
Occasional evening meetings, travel to regional meetings, and overnight travel required.
